Support

Moving away from home, potentially in a new country can be hard. Find out where to get support if you feel you need it
Quick version of this page: Call the Duty Warden on 07801 649 400 to chat about any problem and seek immediate assistance.

Long version of this page:

The most important thing to realise is that everyone at Imperial wants you to succeed, and that no-one will seek to discriminate you in any way. You should talk to whoever you feel most comfortable to; but there are a lot of options and a lot of people to help you. Nothing is too big, or too small. Please do not suffer in silence: tell someone if there is an issue. Even if you tell the “wrong” person, they will be able to still help you, or redirect you to the correct place.

Who is there, in brief?

The College has a wide range of support services. Starting in Halls, you have the Duty Warden and your Pastoral Warden. The Warden and Assistant Warden can also be contacted at all times. In your department, you will be assigned at least one Tutor, and the department will have a Senior Tutor and a Directory of Studies and Head of Department. The NHS College Healthcentre works closely with the support services within the College, namely the Disability Advisory Service, the College Tutors and the Counselling Service. The Union (ICU, not its constituent unions – CGCU/ICSMSU/RCSU/RSMU) provides a trained advisor in its Advice Centre.

There are also a number of logistical support services, such as the Student Hub and Registry.

Where should I go?

Unfortunately, the answer to this question depends very much on your exact situation, and who you feel most comfortable talking to. No-one will force you to go to a specific service; it is completely up to you. The Wardening Team will be available any time you need to discuss any issue you may be having, and to advise you on a possible route of action, and to try help (if you wish) remedy any situation. You can, of course, go straight to any internal College or external Charity support service without going through the Wardening team too. It is completely up to you. Google “support services Imperial College” to find out lots and lots of information from across the College: this page is only the beginning.

If you do need any help, please do get in touch with the Wardening Team. Confidentiality is maintained across the team and we will only contact other services across the College if you ask us to.

Support within College

Student Counselling Service

This service is confidential. Can go to counselling for a range of issues including but not restricted to mental health, relationship difficulties, bereavement, sexuality etc. Counselling also offer occasional workshops on subjects such as stress management and self-esteem.

Book an appointment by filling this form.

The waiting time for an initial conversation with a counsellor varies, depending on your availability and whether you have selected a preference for an in-person or remote appointment. Currently, the waiting time for an in-person or a remote initial conversation is around 3-4 weeks.
Website – http://www3.imperial.ac.uk/counselling

Imperial College Health Centre

Book an appointment with a GP via phone call or consult the doctor online. This service is confidential. GP can give medical diagnosis and offer treatment as they see fit. One treatment that can be provided is counselling (needs referral from GP). They also provide walk-in service for Imperial College students even if this were not where you registered your GP.

Website – http://www.imperialcollegehealthcentre.co.uk/
Email – imperialcollege.hc@nhs.net
Telephone – 020 7584 6301

Chaplaincy

Faith related issues. Rooms are available for use from 07.00 to 22.00 every day (09.00 to 22.00 on weekends) . Check website for more information.
Website – http://www3.imperial.ac.uk/chaplaincy
Email – chaplaincy@imperial.ac.uk
Telephone – 020 7594 9600

St Mary’s Hospital A&E

St Mary’s Hospital is very close Wilson House (5 mins walk). The hospital provides care across a wide range of specialties and runs one of four major trauma centres in London in addition to its 24/7 A&E department.

Telephone – 020 3312 6666
Address: Praed Street, London, W2 1NY

Student Union Advice Centre

The ICU Advice Centre is a free, confidential, non-judgemental and independent service for all students studying at Imperial College. If you are experiencing a problem with your studies, your halls or you are looking to make a complaint against the College – the Advice Centre is here to help. Can correspond online, face to face, via email or phone. Covers lots of areas; academic, money, accommodation, employment, international, legal etc.
Website – https://www.imperialcollegeunion.org/welfare-and-advice
Email – advice@imperial.ac.uk
Telephone – 020 7594 8067


Student Support Zone

A summary website for all the support services provided by College for your health, wellbeing, career, personal development, etc.

Website – http://www.imperial.ac.uk/student-support-zone/

Disability Advisory Service

The Disability Advisory Service is committed to providing the best possible support for all students at Imperial. Each person’s disability or impairment can affect them in different ways and therefore the support offered is flexible and tailored. Appointments available online or in-person with disability advisors and Dyslexia/SpLD team.

Website – http://www3.imperial.ac.uk/disabilityadvisoryservice
Email – disabilities@imperial.ac.uk
Telephone – 020 7594 9755

Sexual Violence Support

Sexual violence involves unwanted sexual activity that takes place without a person’s full and informed consent, including rape, sexual assault, forced marriage and sexual exploitation.

If you have experienced sexual violence, Imperial has a team of Sexual Violence Liaison Officers (SVLOs) who can provide you with confidential 1-2-1 support and information.  Disclosing or reporting sexual violence is a very personal choice and our SVLOs will guide you through your options in a sensitive and non-judgemental way.   

Website – https://www.imperial.ac.uk/student-support-zone/student-services/sexual-violence-support/
Email – svlo@imperial.ac.uk

SafeZone App

Safezone is the College’s mobile app that allows all students and staff to alert, contact and directly speak to the Security team in the event of an emergency.

If you or someone else ever need assistance in an emergency, simply tap the alert button and the Security Control Room will be immediately notified and your location will be shared with them. 

SafeZone uses geofencing to cover every campus and halls of residence. As long as your phone is connected to Wi-Fi or mobile data, there is now a simple and clear way of getting help wherever you need it.

Download link – https://www.imperial.ac.uk/estates-facilities/security/safezone/

Student Support Fund

College also provides emergency financial help to students who were in a sudden change in circumstances. The aim of the fund is to help current students who face unexpected financial hardship with their cost of living and excludes any support towards tuition fees or (new) visas. There is also a support fund for studnets who need a Laptop to access online study materials and classes.

Website – http://www.imperial.ac.uk/students/fees-and-funding/financial-assistance/student-support-fund/
Email – student.funding@imperial.ac.uk 

Personal Tutors

Personal and senior tutor within each department are first point of call. You can also contact one of the college tutors to discuss any academic or welfare issues

Senior Tutors

FacultyFaculty Senior TutorEmail address
Business SchoolDr Benita (Baggy) Cox b.cox@imperial.ac.uk
Faculty of EngineeringDr Lorraine Craig l.craig@imperial.ac.uk
Faculty of Natural SciencesProfessor John Seddonfons-seniortutor@imperial.ac.uk
Faculty of MedicineDr Jeffrey Vernonj.vernon@imperial.ac.uk

Student Hub

Can help with enquiries about many aspects of university life. Provides information about services available to students.
Website – https://www.imperial.ac.uk/student-hub/
Email – student.hub@imperial.ac.uk
Telephone – 020 7594 9444

Wilson House – Clinic Hours

Clinic hours run 6 pm-7 pm weekdays during term time. Please come and speak to us about anything – even if it’s to find out about interesting places in London to see.


External Support

NHS

NHS 111https://111.nhs.uk/
NHS Urgent Mental Health HelplineLocal Urgent Mental Health Helpline[DO1] 
NHS Mental Health Serviceshttps://www.nhs.uk/mental-health/social-care-and-your-rights/how-to-access-mental-health-services/[DO2] [DO3] 
Westminster Talking Therapies (Improving Access to Psychological Therapies IAPT)https://talkingtherapies.cnwl.nhs.uk/westminster
Westminster Early Intervention in Psychosis teamhttps://www.cnwl.nhs.uk/services/mental-health-services/child-and-adolescent-mental-health-services/westminster-and-kensington-and-chelsea-early-intervention-service
Westminster, Queens Park and Paddington Community Mental Health Hubhttps://www.cnwl.nhs.uk/services/mental-health-services/adult-and-older-adult/westminster-queens-park-and-paddington-community-mental-health-hub
Sexual Health LondonSexual Health London • SHL.UK

Charities & Helplines

SHOUThttps://giveusashout.org/
SamaritansSamaritans | Every life lost to suicide is a tragedy | Here to listen[DO1] 
Big White Wallhttps://togetherall.com/en-gb/
Papyrushttps://www.papyrus-uk.org/
LGBT+ Switchboardhttps://switchboard.lgbt/
The HavensThe Havens
SaneHome – SANE
Beathttps://www.beateatingdisorders.org.uk/[DO2] 
Talk EDhttps://www.talk-ed.org.uk/
MINDHome – Mind
Young Mindshttps://www.youngminds.org.uk/
British Association for Counselling and Psychotherapy (BACP) (charged)Could counselling change your life? (bacp.co.uk)[DO3] 
Students Against DepressionThe Students Against Depression – Students Against Depression[DO4] 
Campaign Against Living Miserably (CALM)https://www.thecalmzone.net/
Anxiety UK (charged)https://www.anxietyuk.org.uk/[DO5] [DO6] 
Drink Awarehttps://www.drinkaware.co.uk/[DO7] [DO8] [DO9] [DO10] 
London Night LineStudents there for Students – London Nightline[DO11] 
Maytreehttps://www.maytree.org.uk/[DO12] [DO13] 
Club Drug ClinicClub Drug Clinic (cnwl.nhs.uk)
Talk to Frankhttps://www.talktofrank.com/
Narcotics Anonymous in the United Kingdom (UKNA)Welcome to UKNA | UKNA | Narcotics Anonymous in the United Kingdom
Rape Crisishttps://rapecrisis.org.uk/
Hope for the Younghttps://hopefortheyoung.org.uk/

Mindfulness and Self-Help Mental Health Resources

The kind mind series – Imperial College (free)https://www.imperial.ac.uk/counselling/kind-mind/
NHS Mental wellbeing audio guides (free)https://www.nhs.uk/mental-health/self-help/guides-tools-and-activities/mental-wellbeing-audio-guides/#lowmood
NHS How to be happier (free)https://www.nhs.uk/mental-health/self-help/tips-and-support/how-to-be-happier/
NHS Every Mind Mattershttps://www.nhs.uk/every-mind-matters/
NHS Self Help (free)https://www.nhs.uk/mental-health/self-help/
Mindfulness Meditation – Imperil Chaplaincy (on SoundCloud – free)https://soundcloud.com/imperialchaplaincy/sets
Headspace (subscription required)https://www.headspace.com/subscriptions
Radio Headspace (on Spotify – subscription required)https://open.spotify.com/show/5ulnZFwoLkEv566YCZwTvY
Ethos Gym (subscription required)https://www.imperial.ac.uk/ethos/memberships/students/
Koothhttps://www.kooth.com/
Calm (subscription required)https://www.calm.com/
Active imperial (subscription required)https://www.imperial.ac.uk/sport/move-more/active-imperial/